Refund & Cancellation Policy
This policy explains how Flight Travel Assist helps with flight reservations, cancellations, changes, and refund requests, and also clarifies the services we do not provide.
What We Do
- Assist with flight reservations.
- Assist with flight cancellation requests.
- Assist with eligible flight changes.
- Help submit and follow up on refund requests where permitted by the airline or fare rules.
- Provide 24/7 customer care assistance.
- Provide a toll-free contact number for assistance.
- Help customers book without adding undisclosed extra fees.
What We Do Not Do
- We do not provide a final ticket price over the phone before checking current availability and fare conditions.
- We do not guarantee or provide final pre-booking flight schedules before confirmation from the airline or supplier.
- We do not perform online check-in on behalf of customers.
- We do not provide airline-operated customer service updates such as live operational notices controlled by the airline.
1. Flight Cancellations
Cancellation eligibility depends on the airline, ticket type, fare conditions, route, and time remaining before departure. Some tickets may be refundable, while others may be non-refundable or subject to airline cancellation penalties.
When you contact us for a cancellation request, we can assist in reviewing the applicable airline or fare rules and help submit the request where cancellation is permitted.
2. Flight Changes
Changes to travel dates, routes, passenger details, or cabin class are subject to airline approval and the fare rules attached to the original ticket.
Airline change penalties and fare differences may apply. Any applicable amount should be confirmed before the requested change is processed.
3. Refund Requests
Refund eligibility is determined by the airline or travel supplier and the fare conditions of the ticket purchased. Flight Travel Assist can assist customers with eligible refund requests, but we do not control the airline's final refund decision.
- Refundable tickets may qualify for a refund subject to applicable conditions.
- Non-refundable fares may have limited or no cash refund eligibility.
- Some tickets may qualify for a future travel credit instead of a cash refund.
- Airline penalties, supplier charges, or previously disclosed service fees may affect the final refund amount.
4. Refund Processing Time
If a refund is approved, processing time depends on the airline, supplier, payment provider, and original form of payment. We may assist with follow-up, but the actual crediting of funds is controlled by the relevant airline, supplier, bank, or payment processor.
5. Schedule Changes and Airline Cancellations
If an airline changes or cancels a flight, available options may include rebooking, travel credit, or a refund depending on airline rules and applicable law. We can assist with reviewing the available options communicated by the airline or supplier.
6. Pricing and Fees
Flight Travel Assist does not add undisclosed extra booking fees. Where a fee applies, it should be disclosed before the customer authorizes the transaction.
Airline-imposed fees, fare differences, taxes, penalties, baggage fees, seat fees, and other supplier charges are separate and may apply based on the selected itinerary.
7. How to Request a Cancellation, Change, or Refund
To request assistance, contact Flight Travel Assist and provide your booking details. Our team can review the request and explain the next available steps based on the applicable fare and airline rules.
Website: flighttravelassist.com
Email: support@flighttravelassist.com
Toll-Free: (833) 688-3371
Address: San Francisco, CA, 94105
8. Important Notice
Flight Travel Assist is not an airline. We provide travel-related assistance and may work with third-party travel service providers, including Green Dot Travels LLC, in connection with booking fulfillment or reservation support.